Refund Policy

Refund & Return Policy

At Cuya, your satisfaction means everything to us. If for any reason you're not completely happy with your purchase, we're here to help.

Returns

We accept returns within 14 days of delivery. To be eligible for a return:

  • Items must be unused, in their original condition, and in original packaging.

  • Earrings and personalized items are non-returnable due to hygiene and custom nature.

To start a return, please contact us at support@cuyajewelry.com with your order number and reason for return. We’ll guide you through the process.

Refunds

Once we receive and inspect your return, we’ll notify you by email. If approved, your refund will be processed to your original payment method within 5–7 business days.

Please note:

  • Shipping costs are non-refundable.

  • Return shipping is the responsibility of the customer unless the item was damaged or incorrect.

Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, please return it for a refund and place a new order.

Damaged or Incorrect Items

If you received a damaged or incorrect product, contact us within 48 hours of delivery. We’ll replace the item or issue a full refund.

Need Help?

Our support team is here for you. Reach out to us anytime at:
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